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It is recommended that leaders play the role of facilitators at meetings.

A) True
B) False

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Benefits of self-managing teams include greater employee job satisfaction, commitment, and productivity, and lower turnover and absenteeism rates.

A) True
B) False

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The team leader must model the behavior that he or she desires from the team.

A) True
B) False

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All of the following are SMT facilitator team-building activities EXCEPT:


A) creating opportunities for social interaction.
B) using team-oriented incentives to foster teamwork.
C) recruiting and training managers to act as team coaches.
D) increasing mutual acceptance and respect among diverse team members.

E) A) and D)
F) B) and D)

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The leadership style in a team tends to be very hierarchical.

A) True
B) False

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Paul is on a team in which the other members are from production, marketing, and R&D, respectively. Which of the following best describes what kind of team Paul is on? a.group b. functional team c. cross-functional team d. self-managed team

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Which of the following statements regarding functional teams is NOT true?


A) The structure of the functional team is generally more hierarchical.
B) One of the drawbacks of using functional teams is that workers suffer from boredom due to the repetitive nature of their jobs.
C) There is no one best leadership style to use in all functional teams.
D) The use of functional teams has increased over the years.

E) A) and B)
F) B) and D)

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What is groupthink, and under what conditions is it more likely to occur?

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Groupthink is when members of a cohesive...

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Describe how team member characteristics impact self-managed team effectiveness.

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An SMT is no better than the quality of ...

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What is the key to creating cross-functional teams in which team members put the good of the team ahead of functional self-interest?

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The team leader must ensure that team ob...

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Describe an organization whose culture, structure, and leadership philosophy clearly supports creativity and innovation.

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One organization that exemplifies a cult...

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Creativity is usually thought of as a characteristic of individuals, but are some teams more creative than others?

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Yes. Teams with managers who employ stra...

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Describe how a leader can avoid conducting nonproductive meetings.

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A leader can improve his or her chances ...

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In a self-managed team:


A) a leader provides the team with direction and maintains control over work-related issues.
B) individual accountability is a significant responsibility.
C) members develop specialized skills.
D) members take responsibility for outlining how they will achieve the team's objectives.

E) B) and C)
F) B) and D)

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In a meeting, it is a leader's responsibility to shut up the talkers.

A) True
B) False

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Social loafing is likely to result when:


A) teams are extremely cohesive.
B) individual effort is not recognized and assessed.
C) there is a lack of motivation within the team.
D) individual-level performance appraisal occurs.

E) A) and B)
F) All of the above

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Some performance outcomes that have been used to evaluate team effectiveness are innovation, efficiency, quality, and employee satisfaction.

A) True
B) False

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____ teams are relatively autonomous teams whose members share or rotate leadership responsibilities and hold themselves mutually responsible for a set of performance goals assigned by higher management.


A) Functional
B) Cross-functional
C) Virtual
D) Self-managed

E) B) and D)
F) B) and C)

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Which of the following statements regarding virtual teams is NOT true?


A) A virtual team is one whose members are geographically dispersed, requiring them to work together through electronic means with minimal face-to-face interaction.
B) Virtual teams can present significant collaboration, communication, and leadership challenges.
C) Virtual teams are difficult to organize along cross-functional lines.
D) An increasing number of organizations are using virtual teams.

E) A) and C)
F) A) and B)

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Describe the factors that generally contribute high levels of team cohesion.

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Team cohesion is increased when: (1) tea...

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