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Exam 9: Production and Operations Management

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Question 141

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Amalia is an operations manager at a medium sized service firm.Amalia is recommending that her firm use the Internet to make its services more readily available to its customers.Amalia's recommendation reflects a growing trend in service sector firms.

A) True
B) False

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Question 142

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The higher productivity of U.S.plants makes it possible to pay higher wages.

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B) False

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Question 143

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CAD systems allow designers to work in three dimensions.

Firms often use an) _____________ when working on a major project involving the production of a large item such as an airplane,ship,or bridge.

One limitation of materials requirement planning MRP)is that it is not a computer-based approach.

The quality standard for service industries such as luxury hotels is meeting the customers' requests.

The International Organization for Standardization continually updates acceptable international requirements in the areas of process control,product testing,storage,and delivery.

Millennium,Inc,a leading producer of environmentally friendly cleaning agents is looking for a site for a new production facility.The company is mainly focusing on sites that are close to major highways and rail hubs and are not too far from some major population centers.This suggests that an important location consideration for Millennium is:

A PERT network consists of activities linked by arrows.Suppose two of the activities on the network are labeled "A" and "B".An arrow from "A" to "B" indicates that:

A benefit of CAD Computer Aided Design) and CAM Computer Assisted Manufacturing) is:

The process layout simplifies production by using the same sequence of processes regardless of the design of the item being produced.

According to the Making Ethical Decisions box,titled,"Stay or Leave?",a firm must give its employees _______________ before closing and/or moving to another location.

Intermittent production processes are characterized by short production runs and frequent changes of machinery in order to produce different products like customized furniture.

The purpose of a PERT network is:

In a just-in-time inventory system,the producer holds large quantities of the materials and components used in the production process in its inventory to ensure that it always has enough on hand.

A key element of the statistical quality control SQC)process is the reliance on quality control experts to inspect at the end of the production line to make sure that no defective products are shipped to final customers.

A just-in-time inventory system usually reduces costs for:

Service businesses know that in order to delight customers they must be able to anticipate their needs.

A small hospital in a suburb of a large metropolitan area wants to further develop its operations and services in order to compete with other hospitals in the region.In analyzing the criteria for making this happen,location is a primary concern.If it constructs additional floors,it could increase the quality of a few services in its present location,but city regulations would require more parking.As it looks for new property,which of the following criteria would not be an important consideration for this facility?

Education and training are less important to workers in the service sector than to workers who have jobs in the manufacturing sector.