Question 1

Managers are most likely to support training if

Accepted Answer

A)   there are no other solutions available for them to try.
B)   it is not overly expensive.
C)   it will solve a significant problem.
D)   they do not have to participate in it.
E)   it will result in minor improvements.F) B) and E)
G) C) and D)

Question 2

A risk of diversity training programs that focus on attitudes toward minority groups is that they may alienate minorities.

Accepted Answer

A) True 
 B)False

Question 3

Which form of experiential training is a teamwork and leadership training program that uses challenging, structured outdoor activities?

Accepted Answer

A)   behavior modeling
B)   coordination training
C)   adventure learning
D)   cross-training
E)   action learningF) B) and E)
G) B) and D)

Question 4

In the context of planning a training program, even though it is time-consuming, putting together a ________ is worthwhile because it helps an organization clarify training objectives, compare vendors, and measure results.

Accepted Answer

A)   cohabitation agreement
B)   letter of intent
C)   certificate of occupancy
D)   requirements specification document
E)   request for proposalF) C) and E)
G) A) and B)

Question 5

Which statement is true of an apprenticeship?

Accepted Answer

A)   An apprentice does not make any money.
B)   An apprentice usually assists a certified tradesperson at the worksite.
C)   An apprenticeship does not involve classroom training.
D)   An apprenticeship is typically sponsored by an educational institution.
E)   An apprenticeship is based on simulations and virtual reality.F) B) and E)
G) None of the above

Question 6

Training refers to any planned effort by a firm to facilitate the learning of job-related knowledge, skills, or behavior by employees.

Accepted Answer

A) True 
 B)False

Question 7

Plankton Inc. determines that it needs to train 200 employees on using a new software application. Jason, the training administrator, is investigating options to find the one that will meet the company's needs within the budget available. He determines that no one at Plankton knows enough about the software to provide the training. Which plan would be most likely to achieve training objectives at the lowest cost?

Accepted Answer

A)   hiring external consultants to create training specially tailored to the company
B)   passing out user manuals and hoping employees can learn enough on their own
C)   having Jason deliver the training, based on the content in the user manual
D)   delaying the training program until the company has more money in the budget
E)   having employees participate in a general outside training course for the softwareF) A) and B)
G) A) and C)

Question 8

________ is a team training method that trains a team on how to share information and decisions to obtain the best team performance.

Accepted Answer

A)   Behavior modeling
B)   Experiential program
C)   Diversity training
D)   Coordination training
E)   SimulationF) A) and E)
G) A) and B)

Question 9

Which work setting is most likely to benefit from team training?

Accepted Answer

A)   a technical support call center
B)   a stock brokerage firm
C)   a military brigade
D)   a research laboratory
E)   a group of school teachersF) A) and B)
G) B) and D)

Question 10

Attending classes is a faster and more efficient method of learning new skills as compared to electronic performance support systems (EPSSs).

Accepted Answer

A) True 
 B)False

Question 11

Organization analysis looks at training needs in light of the

Accepted Answer

A)   readiness of employees for training.
B)   employee's strategy toward achieving organizational goals.
C)   management's support for training activities.
D)   monetary incentives the management has promised its employees.
E)   severance package deal for a particular batch of employees.F) A) and C)
G) A) and B)

Question 12

Kapcom Telecom wants to implement an on-the-job training program for the sales staff who are unaware of the technical aspects of the firm's products. The lack of technical knowledge among its sales staff is harming the company's prospects of securing lucrative contracts. Although Kapcom's IT team is well versed in various technologies, it is not well suited to handle a training program. However, the best IT trainers in the industry cost more than Kapcom can afford to spend on the training program. This scenario illustrates

Accepted Answer

A)   simulation.
B)   social support.
C)   situational constraints.
D)   psychological mindedness.
E)   experiential conflicts.F) D) and E)
G) A) and E)

Question 13

Which training method involves representing a real-life situation with trainees making decisions resulting in outcomes that mirror what would happen on the job?

Accepted Answer

A)   apprenticeship
B)   cross-training
C)   action learning
D)   internship
E)   simulationF) D) and E)
G) A) and B)

Question 14

Which statement is true of simulators used in training?

Accepted Answer

A)   They must have elements identical to those found in the work environment.
B)   They cannot be used when the risks of a mistake on a job are great.
C)   They are used for on-the-job training.
D)   They are inexpensive to develop.
E)   They do not need constant updating.F) A) and D)
G) A) and C)

Question 15

Identify the statement that accurately describes an avatar.

Accepted Answer

A)   a computer-based technology that provides an interactive three-dimensional learning experience
B)   a computer application that automates the administration and delivery of a training program
C)   a computer depiction of employees that can be manipulated in an online role-play
D)   a computer application that conducts needs assessments for an organization
E)   a computer-based technology that provides access to skills training, information, and expert advice when a problem occurs on the jobF) A) and C)
G) A) and D)

Question 16

What is a request for proposal (RFP) and why is it important?

Accepted Answer

A request for proposal (RFP) is a docume...

Question 17

Gavin and his team, employees of an online retailing company, are being trained on cyber surveillance and user security. As part of their training, they are working to identify a solution to the problem of cyber-phishing and data breaches. Which group-building method is being employed by Gavin's team?

Accepted Answer

A)   cross-learning
B)   action learning
C)   adventure learning
D)   virtual reality
E)   behavior modelingF) B) and E)
G) All of the above

Question 18

Which of the following best describes needs assessment?

Accepted Answer

A)   the process of evaluating the organization, individual employees, and employees' tasks to determine what kinds of training are necessary
B)   a combination of employee characteristics and positive work environment that permit training
C)   a process that evaluates the monetary needs of employees that will motivate them to undertake a training program
D)   an application that automates the administration and delivery of a company's training program
E)   the process to determine employees' characteristics to ensure their readiness for trainingF) A) and E)
G) A) and B)

Question 19

________ refers to the ways an organization's people encourage training.

Accepted Answer

A)   Situational constraint
B)   Employee orientation
C)   Benchmarking
D)   Social support
E)   Experiential programF) B) and C)
G) All of the above

Question 20

Which of the following is a work-study training method that teaches job skills through a combination of on-the-job training and classroom training?

Accepted Answer

A)   bumping
B)   benchmarking
C)   apprenticeship
D)   co-employment
E)   onboardingF) A) and E)
G) All of the above

Exam 7: Training Employees

What is a request for proposal (RFP) and why is it important?

Correct Answer
verified
A request for proposal (RFP) is a docume...
View Answer

Which of the following is a work-study training method that teaches job skills through a combination of on-the-job training and classroom training?

Correct Answer
verified

________ is a team training method that trains a team on how to share information and decisions to obtain the best team performance.

Correct Answer
verified

In the context of planning a training program, even though it is time-consuming, putting together a ________ is worthwhile because it helps an organization clarify training objectives, compare vendors, and measure results.

Correct Answer
verified

Which training method involves representing a real-life situation with trainees making decisions resulting in outcomes that mirror what would happen on the job?

Correct Answer
verified

Managers are most likely to support training if

Correct Answer
verified

Correct Answer
verified

Which statement is true of an apprenticeship?

Correct Answer
verified

Identify the statement that accurately describes an avatar.

Correct Answer
verified

Which work setting is most likely to benefit from team training?

Correct Answer
verified

________ refers to the ways an organization's people encourage training.

Correct Answer
verified

Training refers to any planned effort by a firm to facilitate the learning of job-related knowledge, skills, or behavior by employees.

Correct Answer
verified

Organization analysis looks at training needs in light of the

Correct Answer
verified

Which statement is true of simulators used in training?

Correct Answer
verified

Attending classes is a faster and more efficient method of learning new skills as compared to electronic performance support systems (EPSSs).

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Which form of experiential training is a teamwork and leadership training program that uses challenging, structured outdoor activities?

Correct Answer
verified

A risk of diversity training programs that focus on attitudes toward minority groups is that they may alienate minorities.

Correct Answer
verified

Which of the following best describes needs assessment?

Correct Answer
verified

Exam 7: Training Employees

What is a request for proposal (RFP) and why is it important?

Correct AnswerverifiedA request for proposal (RFP) is a docume...View AnswerShow Answer

Which of the following is a work-study training method that teaches job skills through a combination of on-the-job training and classroom training?

Correct AnswerverifiedShow Answer

________ is a team training method that trains a team on how to share information and decisions to obtain the best team performance.

Correct AnswerverifiedShow Answer

In the context of planning a training program, even though it is time-consuming, putting together a ________ is worthwhile because it helps an organization clarify training objectives, compare vendors, and measure results.

Correct AnswerverifiedShow Answer

Which training method involves representing a real-life situation with trainees making decisions resulting in outcomes that mirror what would happen on the job?

Correct AnswerverifiedShow Answer

Managers are most likely to support training if

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which statement is true of an apprenticeship?

Correct AnswerverifiedShow Answer

Identify the statement that accurately describes an avatar.

Correct AnswerverifiedShow Answer

Which work setting is most likely to benefit from team training?

Correct AnswerverifiedShow Answer

________ refers to the ways an organization's people encourage training.

Correct AnswerverifiedShow Answer

Training refers to any planned effort by a firm to facilitate the learning of job-related knowledge, skills, or behavior by employees.

Correct AnswerverifiedShow Answer

Organization analysis looks at training needs in light of the

Correct AnswerverifiedShow Answer

Which statement is true of simulators used in training?

Correct AnswerverifiedShow Answer

Attending classes is a faster and more efficient method of learning new skills as compared to electronic performance support systems (EPSSs).

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which form of experiential training is a teamwork and leadership training program that uses challenging, structured outdoor activities?

Correct AnswerverifiedShow Answer

A risk of diversity training programs that focus on attitudes toward minority groups is that they may alienate minorities.

Correct AnswerverifiedShow Answer

Which of the following best describes needs assessment?

Correct AnswerverifiedShow Answer

Correct Answer
verified
A request for proposal (RFP) is a docume...
View Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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