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Exam 9: Creating and Maintaining High-Performance Organizations

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Question 61

Multiple Choice

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Fred works at a publishing house. He is fond of his work and is a passionate team member. His colleagues show concern for him and his work, and he experiences a positive feeling about his work. In the context of job satisfaction, the feeling experienced by Fred is known as

A) job altruism.
B) occupational intimacy.
C) work loyalty.
D) task obedience.
E) job compliance.

F) B) and C)
G) C) and E)

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Question 62

Multiple Choice

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New technology usually involves ________, which is using equipment and information processing to perform activities that had been performed by people.

A) downsizing
B) outsourcing
C) offshoring
D) automation
E) diversification

F) B) and E)
G) B) and C)

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Question 63

Multiple Choice

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In the context of an HRM audit, average unemployment compensation payment primarily serves as a vital business indicator for activities related to

Marytime Inc., an apparel manufacturer, employed a large-scale recruitment drive to hire some of the country's best fashion designers. The company's HR team was responsible for measuring the success of this recruitment drive to quantify its returns. In this scenario, the HR team can use a process referred to as

People experience ________ when they love their work, when they and their co-workers care about one another, and when they find their work meaningful.

At Healthy Beauty Solutions, Carly created an award-winning line of lip balm, lip gloss, and lipstick after many hours of research and discussions with experts. Now, with her manager's encouragement, she frequently conducts workshops for other employees about lip color and other beauty products. In this scenario, which feature of Healthy Beauty Solutions is exemplified?

A written code of ethics is usually ineffective if it is developed with input from employees about situations they encounter.

What is a measure of customer satisfaction that indicates the success of the staffing efforts of an HR department?

Century Clothes is a retailer with outlets in more than 30 cities in the United States. After a recent expansion of an additional 25 outlets, Century Clothes looked to expand its IT infrastructure to make it easier for workers to apply for jobs and for employees to submit their time sheets. The IT department decided against increasing the capacity of the company's servers. Instead, the team used a third-party hosting service for running these applications. The employees at the megastores are allowed access to this information through a web interface. In this scenario, Century Clothes is employing

The HR department at TRP Consulting uses a human resource information system (HRIS) . The employees of the department can view and track their individual progress as well as the progress that the department has made using HRIS. The component of the HRIS that enables this is called an

TTI Inc., a software company, is currently looking for new candidates to fill vacant positions. It is looking for prospective candidates who are enthusiastic about their work and willing to share their knowledge on various topics related to their field. The HR department is responsible for finding the right type of candidate to fit the open roles in the organization. In this scenario, the HR department contributes to high performance through

Christine, a human resource manager, is developing a plan for ensuring the company has enough engineers. She has already gathered forecasts for the number of mechanical engineering graduates from nearby colleges. Now she wants to test various salaries and determine the corresponding percentages of graduates who would accept a job offer with her company. This will allow the HR manager to advise the best salary range to offer, given the supply of labor. Which information system is intended for this kind of analysis?

What are the key features of a learning organization?

Training dollars per employee is a business indicator of the success of an HR department's introduction and orientation programs.

The most popular way to empower employees is to design work so that it can be performed easily by each individual.

Delany, the learning and development manager at StudyHelpers Inc., believes that in addition to providing superior benefits to employees, it is important to create an environment in which employees are able to develop. She suggests a new program that encourages employees take time out of their workday to research relevant topics and share knowledge with their colleagues. Which statement best supports the value of this program to StudyHelpers?

Which of the following refers to the computations and calculations involved in reviewing and documenting HRM decisions and practices?

For a business conducting an HRM audit, what is an important customer satisfaction measure in assessing the success of training programs conducted by HR?

What is a key element of high-performance work systems?

________ are computer systems that incorporate the decision rules used by people who are considered to have proficiency in a certain area.