Question 1

Barry, a manager at a leading IT firm, is reviewing trends in his department. He notices the programming team has significantly increased the amount of work they have completed, but the testing team continues to stay at the same productivity level. What human resource information system tool would allow Barry to view such data?

Accepted Answer

A)   expert system
B)   cloud computing database
C)   decision support system
D)   HR dashboard
E)   judge-advisor systemF) A) and C)
G) D) and E)

Question 2

________ is a necessary condition of high performance because it contributes to good long-term relationships with employees, customers, and the public.

Accepted Answer

A)   Emotional behavior
B)   Ethical behavior
C)   Physical behavior
D)   Mental behavior
E)   Cognitive behaviorF) A) and E)
G) All of the above

Question 3

Compensation usually discourages high-performance organizations when it is linked in part to performance measures.

Accepted Answer

A) True 
 B)False

Question 4

The three things human resource management needs to define in a customer-oriented approach are

Accepted Answer

A)   the customer needs, the size of the organization, and the number of customers.
B)   the customer groups, the customer needs, and the activities required to meet those needs.
C)   the size of an organization, the customer groups, and the level of motivation of the customers.
D)   the size of the organization, the number of customers, and the customer needs.
E)   the dedication to quality, the size of management, and the goals of the organization.F) A) and E)
G) A) and B)

Question 5

What is a high-performance work system? Explain the different elements of a high-performance work system. What is the role of HRM in such a system?

Accepted Answer

A high-performance work system is the ri...

Question 6

Each employee's and each group's ongoing efforts to gather information and apply the information to their decisions in a learning organization is referred to as

Accepted Answer

A)   continuous learning.
B)   critical thinking.
C)   innovation.
D)   cognition.
E)   groupthink.F) C) and E)
G) A) and B)

Question 7

What is occupational intimacy?

Accepted Answer

Passionate people are fully engaged with...

Question 8

Teamwork and empowerment contribute to high performance when they improve

Accepted Answer

A)   job satisfaction.
B)   organizational goals.
C)   organizational ethics.
D)   job rotation.
E)   job enlargement.F) B) and E)
G) A) and B)

Question 9

To determine the outcomes of the HR functions at Veranda International, several top-level managers suggest conducting a formal review of the HR department to evaluate its functions. The CEO approves the implementation of this suggestion. Which way to measure the effectiveness of human resource management would Veranda use?

Accepted Answer

A)   HRM functions
B)   HRM audit
C)   HRM analytics
D)   HRM programs
E)   HRM activitiesF) A) and B)
G) A) and D)

Question 10

The most popular way of empowering employees is by

Accepted Answer

A)   narrowing the scope of jobs.
B)   designing work so that it is performed by teams.
C)   adopting a centralized decision-making approach.
D)   paying bonuses to all employees regardless of contribution.
E)   providing employees with simple, repetitive jobs.F) A) and B)
G) B) and C)

Question 11

Tahoma Inc. has extensively made use of cloud computing for several functions of its HR department. This technology has helped manage department functions, store necessary data, and also has given employees access to the required databases to resolve customer queries and complaints. Which scenario, if true, would disrupt the services provided by this arrangement?

Accepted Answer

A)   Internet access in the facility becomes intermittent for three hours every day
B)   an updated version of the cloud, including multiple new features, becomes available
C)   many other companies making use of this device to store and manage data
D)   the company's computers not having capacity for all the software required
E)   the company not having enough servers to host the systemF) C) and D)
G) A) and E)

Question 12

At a high-performance organization, recruitment and selection aim at obtaining the kinds of employees who can thrive in this type of setting. These employees are

Accepted Answer

A)   primarily individual contributors.
B)   enthusiastic about knowledge sharing.
C)   averse to risk taking.
D)   averse to experimentation.
E)   averse to taking initiative.F) B) and E)
G) A) and B)

Question 13

Which element in a high-performance work system contributes to high performance by encouraging people to strive for objectives that support the organization's overall goals and includes the performance measures by which employees are judged?

Accepted Answer

A)   organizational goals
B)   task design
C)   reward systems
D)   information systems
E)   training systemsF) A) and E)
G) B) and D)

Question 14

The slogan of Nature's Source Products is "Loving the Planet." This is more than just an advertising message. The company hires people who not only have job-related skills but also a commitment to sustainability and enjoyment of nature. The employees regularly have opportunities to sign up for service projects such as river cleanups and recycling drives. Employees are enthusiastic about developing and marketing products made with all-natural ingredients sustainably sourced. The HR department uses its communication tools to remind employees about how everyone contributes to realizing this eco-friendly vision for the company. Together, these efforts at Nature's Source Products create

Accepted Answer

A)   brand alignment.
B)   a learning culture.
C)   critical systemic thinking.
D)   knowledge sharing.
E)   continuous learning.F) A) and E)
G) A) and C)

Question 15

Which statement is true about a learning organization?

Accepted Answer

A)   It actively resists organizational change.
B)   It usually considers organizational learning a barrier to the dissemination of corporate culture.
C)   It supports lifelong learning by enabling all employees to continually acquire and share knowledge.
D)   It places a relatively low importance on innovation.
E)   It considers training a superfluous corporate ritual.F) A) and E)
G) C) and D)

Question 16

Which of the following is a customer satisfaction measure that indicates the success of the compensation system designed by the HR department of an organization?

Accepted Answer

A)   competitiveness in the local labor market
B)   the ratio of average salary offers to the average salary in the community
C)   per capita (average)  merit increases
D)   the percentage of overtime hours to straight time
E)   the ratio of recommendations for reclassification to number of employeesF) A) and E)
G) B) and C)

Question 17

Which practice is most likely to enhance occupational intimacy?

Accepted Answer

A)   lowering emphasis on organizational learning
B)   narrowing the scope of work
C)   setting highly abstract goals
D)   establishing rigid and enduring pay structures
E)   establishing policies that show concern for employees' needsF) B) and C)
G) A) and D)

Question 18

An organization's HR department makes most decisions about organizational structure.

Accepted Answer

A) True 
 B)False

Question 19

To set up a performance management system that supports the organization's goals, employees need to understand what they must do to contribute to goal achievement.

Accepted Answer

A) True 
 B)False

Question 20

Ronald, the general manager of Bennett Furniture, believes that each employee must thoroughly understand the goals of the organization. He understands that adhering to the vision and mission of the organization will help increase employee satisfaction and clarity. What strengthens Ronald's belief?

Accepted Answer

A)   The vision and mission of the organization are ethical.
B)   Understanding the organization's goals helps employees improve their performance.
C)   Employee performance can be enhanced by keeping costs under control.
D)   Ronald has too many expectations of his employees.
E)   The organization's goals constantly change.F) B) and C)
G) B) and D)

Exam 9: Creating and Maintaining High-Performance Organizations

To set up a performance management system that supports the organization's goals, employees need to understand what they must do to contribute to goal achievement.

Correct Answer
verified

Which of the following is a customer satisfaction measure that indicates the success of the compensation system designed by the HR department of an organization?

Correct Answer
verified

Correct Answer
verified

Teamwork and empowerment contribute to high performance when they improve

Correct Answer
verified

The most popular way of empowering employees is by

Correct Answer
verified

Each employee's and each group's ongoing efforts to gather information and apply the information to their decisions in a learning organization is referred to as

Correct Answer
verified

Compensation usually discourages high-performance organizations when it is linked in part to performance measures.

Correct Answer
verified

________ is a necessary condition of high performance because it contributes to good long-term relationships with employees, customers, and the public.

Correct Answer
verified

At a high-performance organization, recruitment and selection aim at obtaining the kinds of employees who can thrive in this type of setting. These employees are

Correct Answer
verified

Which practice is most likely to enhance occupational intimacy?

Correct Answer
verified

Which statement is true about a learning organization?

Correct Answer
verified

An organization's HR department makes most decisions about organizational structure.

Correct Answer
verified

Which element in a high-performance work system contributes to high performance by encouraging people to strive for objectives that support the organization's overall goals and includes the performance measures by which employees are judged?

Correct Answer
verified

Correct Answer
verified

What is a high-performance work system? Explain the different elements of a high-performance work system. What is the role of HRM in such a system?

Correct Answer
verified
A high-performance work system is the ri...
View Answer

Correct Answer
verified

Correct Answer
verified

What is occupational intimacy?

Correct Answer
verified
Passionate people are fully engaged with...
View Answer

The three things human resource management needs to define in a customer-oriented approach are

Correct Answer
verified

Ronald, the general manager of Bennett Furniture, believes that each employee must thoroughly understand the goals of the organization. He understands that adhering to the vision and mission of the organization will help increase employee satisfaction and clarity. What strengthens Ronald's belief?

Correct Answer
verified

Exam 9: Creating and Maintaining High-Performance Organizations

To set up a performance management system that supports the organization's goals, employees need to understand what they must do to contribute to goal achievement.

Correct AnswerverifiedShow Answer

Which of the following is a customer satisfaction measure that indicates the success of the compensation system designed by the HR department of an organization?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Teamwork and empowerment contribute to high performance when they improve

Correct AnswerverifiedShow Answer

The most popular way of empowering employees is by

Correct AnswerverifiedShow Answer

Each employee's and each group's ongoing efforts to gather information and apply the information to their decisions in a learning organization is referred to as

Correct AnswerverifiedShow Answer

Compensation usually discourages high-performance organizations when it is linked in part to performance measures.

Correct AnswerverifiedShow Answer

________ is a necessary condition of high performance because it contributes to good long-term relationships with employees, customers, and the public.

Correct AnswerverifiedShow Answer

At a high-performance organization, recruitment and selection aim at obtaining the kinds of employees who can thrive in this type of setting. These employees are

Correct AnswerverifiedShow Answer

Which practice is most likely to enhance occupational intimacy?

Correct AnswerverifiedShow Answer

Which statement is true about a learning organization?

Correct AnswerverifiedShow Answer

An organization's HR department makes most decisions about organizational structure.

Correct AnswerverifiedShow Answer

Which element in a high-performance work system contributes to high performance by encouraging people to strive for objectives that support the organization's overall goals and includes the performance measures by which employees are judged?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

What is a high-performance work system? Explain the different elements of a high-performance work system. What is the role of HRM in such a system?

Correct AnswerverifiedA high-performance work system is the ri...View AnswerShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

What is occupational intimacy?

Correct AnswerverifiedPassionate people are fully engaged with...View AnswerShow Answer

The three things human resource management needs to define in a customer-oriented approach are

Correct AnswerverifiedShow Answer

Ronald, the general manager of Bennett Furniture, believes that each employee must thoroughly understand the goals of the organization. He understands that adhering to the vision and mission of the organization will help increase employee satisfaction and clarity. What strengthens Ronald's belief?

Correct AnswerverifiedShow Answer

Correct Answer
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A high-performance work system is the ri...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Passionate people are fully engaged with...
View Answer

Correct Answer
verified

Correct Answer
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