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Exam 11: Motivating Employees

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Question 111

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In the Hawthorne studies,workers were involved in the planning of the experiments.This caused workers to:

A) set rather simple,easily attainable goals.
B) become distracted and thus reduced productivity.
C) believe that management respected their ideas,which motivated them.
D) have high levels of productivity,but show disrespect for the managers in their test area.

E) A) and B)
F) None of the above

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Question 112

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Maslow believed that lower-level needs may emerge at any time when they are not met and take our attention away from higher-level needs.

A) True
B) False

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Question 113

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The trend in many businesses is toward a Theory Y approach to management.

Than immigrated from his war-torn country to Canada almost two years ago.He recently found a job working on an assembly line at a major computer manufacturer.Than left his friends and family behind when he came to Canada.He is lonely and hopes that his fellow workers will accept him so that he can build some lasting friendships.Than wants to satisfy his:

Herzberg's motivators tend to be factors that would help workers achieve the esteem and self-actualization needs identified by Maslow.

Letting people know you appreciate their work is usually more powerful than giving money alone.

Job enlargement attempts to enrich jobs by combining a series of tasks into one challenging and interesting assignment.

Which of the following groups is considered adaptable,tech savvy,able to grasp new concepts,practiced at multitasking,efficient,and tolerant?

To implement self-managed teams,managers must reinvent work.

Maslow classified the needs for basic items such as food,water,and shelter as:

Safety needs are at the lowest level in Maslow's hierarchy of needs.

Theory X managers are likely to believe that:

According to Herzberg,a sense of achievement,earned recognition,and interest in the work itself were all:

Herzberg's study showed that pay was the job characteristic that ranked highest as a motivator.

Members of Generation Y tend to be adaptable,tech savvy,and tolerant.

Until recently,Compkey International produced personal computers on an assembly line with each worker performing only one simple task.Three months ago,the company began allowing individual workers to assemble entire computers,test all of the components,and even install the software that Compkey includes with each of its computers.Compkey's new production method is an example of:

_________ refers to a situation in which a manager attempts to stop an undesirable behaviour by simply not responding to it.

Ellen supervises several workers in the accounting department of a large corporation.She has decided to make a greater effort to give her subordinates direct and clear information about their job performance.Ellen's efforts are likely to improve worker motivation.

Frank and Lillian Gilbreth developed the principle of motion economy,which said that every job could be broken down into a series of elementary motions.

When Elaine accepted a position with Cannon Corporation in Halifax,Nova Scotia,she felt uneasy.She was new to the area and new to this company.However,she was pleased that her new job offered her the opportunity to play on the company volleyball team.She quickly made new friends and,through her new friends,learned about the city.Apparently,Elaine's new job satisfies her ________ needs.